Navigating the Insurance Talent Shortage and Finding the Right Fit in Loss Adjusting
The insurance talent shortage has deeply impacted the claims and loss adjusting sectors. 72% of UK insurers are grappling with the shortage, a situation that is limiting their capacity for growth and effective claims management. This talent gap is particularly pronounced in the field of loss adjusting, where specialised skills are required.
As firms struggle to meet growing demands and manage claims efficiently, professionals in loss adjusting are finding themselves at the heart of an urgent need for skilled talent. However, while the shortage opens the door to numerous opportunities, it is crucial not to rush into just any position. The key is finding the right fit so you can make strategic career moves that align with your long-term goals.
Understanding the Insurance Talent Shortage
The insurance talent shortage is a pressing issue, particularly in claims and loss adjusting. A shortage of skilled professionals in these roles means an overload of work for existing adjusters, impacting their ability to manage claims effectively and maintain high service levels.
As insurance firms seek to fill these gaps, the demand for experienced professionals continues to rise. However, this has also led to an environment where candidates are in high demand, creating a market where it’s easy to be swept up by the first opportunity that comes along.
But is this always the best approach?
Despite the lure of numerous available roles, the shortage underscores the importance of finding a job that offers more than just an attractive salary or quick placement. It’s essential to consider how well a new position aligns with your career ambitions, work-life balance, and long-term growth.
Key Challenges Facing Claims and Loss Professionals
As a loss adjuster, you are responsible for investigating and assessing claims, often in complex and high-stakes situations. Whether you are handling property claims involving fire or subsidence or working on more specialised cases such as liability or marine claims, the workload can be intense. This is particularly true in a time of insurance talent shortages when teams are often stretched thin.
Some of the most common challenges facing claims and loss professionals include:
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High Workloads
Increasing case volumes, targets for site visits and pressure to close claims can put professionals under immense strain.
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Limited Progression
For junior professionals, particularly those in desk-based roles, progression can feel slow. Many are looking to transition into field-based roles but may find their development stymied by a lack of experience or support.
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Burnout
The stress of managing heavy caseloads can lead to burnout. This is a significant issue for both junior and senior adjusters who are unable to balance work and personal life.
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Lack of Training and Development
There is often insufficient training or mentorship available, which is especially concerning for those looking to step up into more complex claims or transition between roles.
Evaluating Your Current Role
Given the current market conditions, it is tempting for loss adjusters to take any opportunity that promises a higher salary or better perks. However, a hasty decision could lead to dissatisfaction in the long run.
Deloitte found that claims roles have an attrition rate of around 20%, which means it’s crucial to understand what’s driving your job search before you start, or you risk jumping from one role to another without addressing the underlying factors that might lead to burnout or dissatisfaction.
Here are some common red flags to watch out for when evaluating claims adjuster jobs:
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Unsustainable Workloads
If your current role comes with unrealistic expectations, this could be a sign that the job is not sustainable in the long term. You should have a clear understanding of workload distribution and the necessary support and resources to help you manage your caseload.
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Limited Career Progression
If there’s little to no room for advancement or mentorship, the job may become stagnant quickly. Look for a clear progression path, whether it’s in terms of increased responsibility, exposure to new types of claims, or transitioning from a desk-based role to a field-based position.
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Poor Culture
If the culture promotes overwork and doesn’t prioritise well-being, it’s worth considering whether this is a place where you’ll thrive long term. Look for companies that value work-life balance and actively support mental health and employee wellness.
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Unclear Roles and Responsibilities
If your role is not clearly defined, it can lead to confusion, frustration, and a lack of direction in your career. Make sure you have a well-structured role with clear expectations.
How to Find the Right Fit for Your Next Role
Given the insurance talent shortage, many firms are offering claims loss adjuster jobs. However, it is important to approach these opportunities with careful consideration of your personal goals and professional aspirations. Evaluate whether a role is the right fit for you by:
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Doing Your Research
Investigate the company culture, values, and reputation in the market. What is the firm’s track record with employees? Do they prioritise employee development and mentorship?
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Assess Career Development Opportunities
Look for companies that offer training, career progression, and support for moving into more senior roles or specialised areas of loss adjusting. If you’re looking to transition from a desk-based role to field-based adjusting, make sure the company provides the necessary training and support to help you make that leap.
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Consider Work-Life Balance
A good fit isn’t just about the work itself. Consider whether the role will allow you to maintain a healthy work-life balance, especially if your current role has been draining or too high-pressure.
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Ask About Support Systems
Evaluate whether the company has systems in place to help you succeed, such as mentorship programs, access to continuing education, and clear pathways for advancement.
Why Career Progression and Mentorship Matter
In an industry marked by talent shortages, it’s easy to be swept up in offers that seem too good to pass up. However, the right company will offer opportunities for growth, career development, and ongoing support. For junior loss adjusters looking to transition to field-based roles, mentorship and structured career progression are crucial.
Look for companies that prioritise long-term career development and offer robust mentorship programs. Senior professionals can also benefit from employers who are committed to helping them stay engaged, with opportunities to manage complex claims and lead teams.
Stride Helps You Make Informed Career Moves
At Stride, we understand the challenges of navigating the insurance talent shortage and can help you make informed, strategic decisions about your next move.
We work with leading firms that offer the support, career progression, and stability you need to thrive in your career. Our goal is to match professionals with roles that offer the right fit, so you can avoid the pitfalls of an ill-fitting job and make a move that aligns with your long-term aspirations.
Get in touch with us today to explore your options and find the right opportunity that aligns with your career goals.
How to Tackle Workload Pressures for Claims Loss Adjusters
As a loss adjuster, you’re no stranger to the demanding nature of your job. The role can be incredibly rewarding, but it also comes with substantial pressures. Whether you’re working in property claims, motor insurance, or liability assessments, the sheer volume of work, combined with tight deadlines and increasing caseload complexity, can take a toll. It’s important to find effective strategies for managing workload pressures without sacrificing your well-being.
Growing Pressures on Claims Loss Adjusters
In recent years, loss adjusters have faced heightened pressures in the industry. One recent study found that 82% of UK insurance professionals reported increased stress and anxiety due to heavy workloads and the complexity of claims.
Companies are experiencing higher volumes of claims and are pushing for faster turnaround times and more site visits per day. It’s no wonder that the workload can feel unsustainable at times. For many loss adjusters, especially those out in the field or early in their career, the challenge of managing a growing caseload while maintaining high standards of accuracy and professionalism can lead to burnout or a desire to leave the industry altogether.
While these pressures are undeniably challenging, it's important to remember that you're not alone in navigating them. Here are some strategies to help you manage your workload, reduce stress and prevent burnout, so you can continue excelling in your career while maintaining a healthy work-life balance.
Addressing the Emotional Toll of the Job
The emotional toll of being a claims loss adjuster cannot be underestimated. The combination of managing high volumes of complex claims, deadlines, and the stress of dealing with clients who may be going through difficult personal situations can lead to burnout if not properly managed.
In fact, more than half of frontline insurance staff report feeling mentally and physically exhausted, with 51% admitting to experiencing burnout. So, it is important to take proactive steps to safeguard your mental health. Here are some strategies to help you manage:
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Access Support
If you're feeling overwhelmed, it's crucial to seek support. You can do this through any available mental health programs your company offers, talking to your GP or seeking professional counselling.
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Develop Resilience
Resilience is an important skill. Finding ways to stay mentally strong, such as practicing mindfulness, engaging in regular physical activity, or seeking peer support, can help you cope with stress.
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Create a Network
Build a network of colleagues and mentors who can offer support and advice when you’re feeling overwhelmed. These relationships can help you feel more connected.
Asking for help when you're feeling overwhelmed is not a sign of weakness. You're not alone in experiencing the pressures that come with the role of a loss adjuster. 77% of insurance professionals sought mental health support in the past year, with younger employees being more likely to reach out for help.
Practical Tips for Managing Workload
Managing a demanding workload requires a combination of time management and setting realistic boundaries. Below are some practical tips to help loss adjusters navigate their daily challenges:
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Prioritise Your Work
Not all aspects of the job are equal, and it's important to identify which require immediate attention and which can wait. By assessing the complexity, value, and urgency of each case, you can create a priority list that helps you stay organised and focused.
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Use Technology to Streamline Processes
Technology has become an essential tool in efficient claims management. Remote assessments, drones, and automated reporting tools are increasingly used by loss adjusters to improve efficiency. Tech can reduce the time spent on site visits and improve the speed of your claims assessments. Consider using digital tools that allow you to quickly gather necessary information to speed up claim resolutions.
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Manage Your Time Effectively
Effective time management is key to balancing a busy workload. Block out specific time slots for each task and avoid multitasking. Having a structured day can help you stay on track and ensure you’re not overwhelmed. For example, schedule time for administrative tasks, client meetings, and follow-up calls.
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Set Boundaries
One of the most challenging aspects of being a loss adjuster is the pressure to handle more cases. Set clear boundaries with clients and managers about your workload capacity. Don’t be afraid to push back on unreasonable requests for additional tasks and be proactive in communicating when you need assistance or support.
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Take Advantage of Organisational Support
Many insurance firms offer resources for managing workload and supporting mental health. If your company provides access to mentoring, stress management workshops, or flexible work arrangements, make sure to take advantage. Asking for guidance from senior colleagues or mentors can provide valuable insights on managing heavy caseloads.
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Use Your Holiday Time
Taking regular breaks and using your holiday time wisely is crucial. Loss adjusters are often caught up in the cycle of constant work and can feel guilty for taking time off. However, taking time to recharge is essential for long-term performance and mental health.
The pressures faced by loss adjusters are real and significant, but with the right strategies and support, it’s possible to manage your workload effectively while maintaining your well-being. Whether it’s using technology, setting boundaries, or accessing organisational support, there are practical steps you can take to reduce stress and prevent burnout.
Stride: Your Recruitment Partner
As specialists in insurance recruitment, Stride is committed to helping insurance professionals secure roles with companies that provide the support and resources necessary for success, not just the right job title.
If you’re a loss adjuster looking for a role that offers better support, work-life balance, and long-term career sustainability, Stride is here to help. Reach out to us today to explore opportunities that align with your skills and career goals. Together, we can navigate the demands of this rewarding profession and help you achieve a fulfilling career.
Exploring the 2026 Insurance Broker Job Market. Key Trends, Challenges, and Opportunities
2026 promises to be a year of cautious optimism for the UK’s insurance industry. The sector is being shaped by pressure to integrate innovative new technologies in such a way that balances current needs with future potential. Understanding these trends and adapting to them will be crucial for anyone considering a career move in insurance. Whether you’re actively seeking new insurance broker jobs or planning your long-term career strategy, these insights will help you make informed decisions.
The UK Insurance Market Outlook for 2026
The insurance market in 2026 remains optimistic, despite certain areas facing profitability challenges. While growth in premiums may slow, particularly in property and casualty segments, there are opportunities elsewhere.
Global trade conflicts and economic instability mean that brokers are increasingly navigating a volatile landscape. On top of this, cyber threats are growing in complexity and frequency, requiring insurers to stay ahead of emerging risks and understand how these factors will impact the needs of their clients.
UK-specific pressures will also impact the market. The government’s efforts to streamline regulatory approvals are part of a broader strategy to foster a more responsive regulatory environment, which could create new opportunities for innovation. At the same time, a growing tax burden for businesses, will require insurance firms to adapt, leading to more focused budgeting strategies.
For professionals, the market outlook signals firms will continue to seek professionals who are adaptable and proactive, and who can bring in fresh perspectives and innovative solutions.
In-Demand Skills for Insurance Brokers
Here are the key in-demand skills for insurance broker jobs in 2026:
- Digital Integration and Transformation
Familiarity with digital tools and platforms used in the insurance process. Ability to integrate AI-driven solutions and automation into daily workflows. - AI and Automation
Basic understanding of how AI can be applied in risk assessment, customer service, and policy management. Knowledge of automation tools to streamline operations and improve efficiency. - Data Management and Analytics
Ability to manage large datasets and extract meaningful insights to inform decision-making. Proficiency in using data to enhance risk assessment, pricing, and claims management. - Cybersecurity and Risk Management
Understanding of the growing risks associated with cybersecurity and the tools available to mitigate these risks. Expertise in risk management policies to advise clients on mitigating digital threats. - Client Relationship Management (CRM)
Proficiency in using CRM systems to track client interactions, manage leads, and ensure excellent service delivery. Strong relationship-building skills to retain clients and foster long-term partnerships. - Regulatory Knowledge
Awareness of shifting guidelines and their industry impact. Ability to advise clients on regulatory compliance and changes in laws affecting insurance products.
Evaluating Potential Employers
The insurance sector faces a talent shortage, and employers are increasingly concerned about attracting and retaining talent. 77% of UK insurance brokers need to attract talent to innovate, and 76% want to bring in new skills. Which means that organisations are increasingly building attractive compensation packages to tempt candidates.
However, while salary packages have always been important considerations for career decisions, the modern insurance broker jobs market is placing increasing emphasis on workplace culture, leadership, and opportunities for professional growth.
For those looking to secure a new role, it's important to evaluate potential employers on these three key areas:
Culture Fit
A positive and inclusive workplace culture makes a significant difference in job satisfaction. Look for companies that prioritise diversity, inclusivity, and well-being.
- Do Your Research: You can find employee reviews online that provide insights into company culture, work-life balance, or opportunities for advancement.
- Ask About Core Values: During the interview, ask the interviewer to describe the company’s core values and how these are reflected in the day-to-day work environment.
- Ask About Diversity and Inclusion Practices: Look online for any company initiatives or ask specific questions such as, “Can you share examples of how the company supports its employees' well-being both inside and outside of work?”
- Observe the Workplace Environment: At an in-person interview, pay attention to the atmosphere. Are employees engaged and interacting positively with each other? For a remote position, inquire about virtual team-building activities and how the company builds community remotely.
Leadership
Strong leadership is a key indicator of a firm’s ability to navigate challenges. Ensure that the company has a leadership team that values transparency, innovation, and professional development.
- Ask About Leadership Style: Ask the hiring manager or prospective colleagues about the leadership style within the company. For example, “How would you describe the leadership style of the team or department? How does the leadership team support employees?”
- Inquire About Transparency: A great way to understand a company's leadership approach is by asking about communication, feedback and decision making. Questions like, “How does leadership communicate company goals with employees?” or “How transparent are they in decision-making processes?”
- Assess Their Track Record: Look at the leadership team’s background. What is their history within the industry? Have they led successful teams or navigated challenging conditions? This will give you a sense of their ability to guide the company through future obstacles.
- Observe Their Approach to Development: Ask how leadership supports ongoing employee growth. For example, “What is the company’s approach to professional development and supporting career growth? How does the leadership team prioritise this?”
Development Opportunities
A lack of career progression can lead to dissatisfaction. Evaluate whether potential employers offer training programs, mentorship opportunities, and clear paths for advancement.
- Inquire About Career Progression: Ask about the potential for growth within the role. Questions like, “what opportunities for advancement are available to employees in this department?” can provide a clear understanding of whether the company offers upward mobility.
- Ask About Training and Development Programs: Companies that prioritise development often offer structured programs or budgets for continuing education. Ask, “What resources does the company offer to support professional development?” or “Are there opportunities for mentorship within the company?”
- Gauge the Company's Commitment to Growth: Ask about how the company measures and supports employees' growth. For example, “How does the company track and support employee growth? Are there regular performance reviews or feedback loops?”
- Look for Flexibility and Investment in Growth: Ask about how flexible the company is when it comes to personal growth. “How does the company support employees in seeking additional certifications or attending conferences relevant to their role?”
Practical Tips for Staying Competitive in the Insurance Broker Jobs Market
Staying competitive in the insurance broker jobs market requires professionals to be adaptable and to be proactive in advocating for themselves during the recruitment process.
How to Advocate for Yourself in Salary and Job Opportunities
Here's how you can ensure you’re getting the best offer:
- Invest in Skills Development
Digital literacy and knowledge of new technologies like AI, data analytics, and cybersecurity are crucial. Continuing education in these areas will help you stay ahead of the curve. - Build Your Network
Maintaining a strong professional network by attending industry events, joining professional groups, and staying connected with colleagues and mentors. - Stay Informed
Having a solid understanding of industry news, trends, and regulatory changes will make you a more attractive candidate and help you contribute more effectively to your employer. - Benchmark Your Compensation
Research insurance broker salaries, considering your experience, location, and the specific role you're seeking. Understanding your worth will empower you to negotiate effectively. - Emphasise Your Value
Highlight how your skills, especially those in high demand, such as data management, AI, and cybersecurity, make you an asset. Demonstrating how you can solve current challenges will give you an edge. - Use a Recruiter
Partnering with a recruiter who understands the nuances of the insurance broker jobs market, like Stride, can be invaluable. A recruiter can help advocate for you, negotiate offers, and ensure that your interests are represented throughout the hiring process.
The insurance broker job market in 2026 offers a mix of challenges and opportunities. By staying ahead of the trends, you can position yourself for success. And don’t forget, the right recruiter is an invaluable partner in your career journey, helping you navigate the recruitment process.
Ready to take the next step in your insurance broker career? Get in touch with Stride today to discuss your goals and explore available opportunities.
