We are looking for a dedicated Corporate Account Handler to join our Corporate & Commercial division. This is an exciting opportunity to support our team in managing the full administration of clients' insurance requirements - including handling general enquiries, renewals, mid-term adjustments, obtaining quotations, and invoicing premiums.

Working with our Mid-Market and Corporate clients, you will bring a passion for delivering outstanding service and a proactive approach to helping businesses navigate complex commercial risks. Your expertise will play a key role in supporting client growth and stability in a constantly evolving environment.

You will be part of a 15-person team, structured into smaller, collaborative groups that are committed to service excellence and celebrating shared success. This is a full-time, permanent position, offering a hybrid working model with the flexibility to work 3 days per week from our Colchester office for a balanced and supportive work experience.

Key Responsibilities

• Help achieve Group/Division client targets by providing an outstanding level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable).
• Undertake market exercises to establish the most competitive terms available.
• Acquire renewal terms and present them to clients.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with our procedures.
• Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant our templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross-sell products from other divisions.
• Liaise with and assist other branches and Group Resources as necessary.

Knowledge

• Working knowledge of all the main classes of Commercial Insurance and the CII's Code of Ethics and GDPR.
• A minimum of 3 years' experience in providing specialist advice in the commercial insurance market.

Skills

• Good level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to capture and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

Qualifications

• Acturis experience preferred.
• Cert CII (Desirable).

Please apply below or email your CV to Oscar.Warriner@strideresource.com