Subsidence Desk Technician

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

Role

Our Subsidence Desk Technician opportunities are ideal to kick start your career with a well- established and highly successful organisation. We also offer career development with full exam and study support.

The technical aspect takes around six months to develop, dependant upon your experience, but we'll provide the tools guidance and support to guide you through your development and progression. The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible.

You will generate reports and ensure all parties receive regular communication regarding the progress of the claim and appropriate settlement in an efficient and timely manner.

Responsibilities to include but not limited to:

Provide support with the Subsidence Team and wider divisions

Develop a detailed knowledge of all aspects of subsidence claims, and be able to gain and apply policy cover, terms and conditions as appropriate

Undertake triage calls to identify valid subsidence claims and whether site investigations are required at point of visit

Report preparation and completion within the agreed SLA's, maintaining high standards of communication, both internally and externally

Process claims in accordance with Insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim

Reviewing of claims, amendments and updating within our claims system

Respond positively to varying client requirements and changes in the wider business environment

Who we are looking for:

Previous experience in a similar industry / role, handling difficult conversations

Cert CII and/or Cert CILA, BDMA or similar

Effective written and verbal communication skills with an ability to articulate complex issues

Excellent customer service skills

Strong administrative skills, with experience using Microsoft Excel, Word, PowerPoint and Outlook

Good technical and problem-solving skills with an eye for identifying solutions

Self-sufficient, self-motivated and confident. Able to be assertive and persistent when necessary.

Effective time management skills and the ability to manage own workload with minimal supervision

Quality driven - high levels of attention to detail

Competencies

Assertive, Persistent, Effective communicator, verbally and in written communication, Organisational skills, Effective Time Management, IT literate, Business conscious.

What we offer you in return:

▪ Salary - £23,000 to £28,000 depending upon experience

▪ Discretionary company bonus

▪ Hybrid or Remote working Available (depending on Experience)

▪ 37.5 hours but additional hours may be required as detailed in the employment contract

▪ 25 days annual leave, plus additional one day for your birthday

▪ 5% Contributory Pension

▪ Private Health Care

▪ Death in Service

▪ Enhanced maternity, adoption, paternity and sick pay

▪ Electric Vehicle scheme (after probation)

▪ Career development and progression opportunities