Job Specification: Major and Complex Loss Adjuster

Position: Major and Complex Loss Adjuster

Location: Midlands/South of England

Salary: £50,000 - £65,000 depending on experience

Excellent opportunity for an experienced Major and Complex Loss Adjuster to join a high quality Claims Management business, in our Property Division.

Our Client provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

The role of a Major & Complex Loss Adjuster covers all aspects of property claim investigation, consideration of policy coverage, validation process of appropriate settlement in an efficient and timely manner. This will be both a site and home-based position and will enable you to deal with cases from their first receipt until completion of claim encompassing all the core values of loss adjusting. You will be provided a designated geographical area whilst, working as part of team you will assist with other cases as workloads and holidays demand, you may have to cover other areas.

What will you be responsible for:

* Quality delivery of a claims product.

* Report approval

* Case reviews

* In addition, you will take on responsibility for appropriate Major and Complex Loss Claims received into the business.

* Carry out initial inspections and site visits.

* Assess damage; determine probable cause and have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate.

* You will provide technical advice, support and guidance all parties as well as proposing bespoke solutions in a friendly and professional manner.

* Determine further investigations and monitoring, where necessary, and any remedial or temporary works required

* Provide a detailed ABI preliminary report within the agreed SLA's, maintaining high standards of communication at all times, both internally and externally.

* Process claims in accordance with insurers philosophy, standards, service levels and complaints procedure and proactively progress the claim.

* Attend re-visits as required and report accordingly and update all relevant parties.

* Can respond positively to varying client requirements and changes in the wider business environment.

* Pro-actively direct any specialist appropriate to the circumstances and manage them.

* Report and correspondence writing, either dictation or self-type

* Manage expectations of both Policyholders and all parties associated with the claim

* Manage your case load effectively and proactively

What we need from you:

* As a minimum Cert CILA, ideally ACILA.

* A minimum of 2 years' experience as a MCL Adjuster

* A full clean driving license

* You will need to be confident, have excellent communication skills, organised, an attention

to detail and a passion for delivery quality service and work.

What we offer you in return:

▪ Discretionary company bonus

▪ A hybrid working structure that supports your work/life balance.

▪ 25 days annual leave, plus additional one day for your birthday

▪ 5 % Contributory Pension

▪ Private Health Care

▪ Death in Service

▪ Enhanced maternity, adoption, paternity and sick pay

▪ Electric Vehicle scheme (after probation)

▪ Career development and progression opportunities