As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company. These duties include:

• Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims
• Registering new claims accurately on the company computer systems and updating the records during the life of the claim
• Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum
• Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers
• Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
• Processing incoming post within agreed service
• Dealing with Client enquiries within designated time frames or as otherwise agreed with Client
• Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained
• Providing advice and assistance to Clients, to actively manage the claim process and minimise lapse time
• Dispatching claim settlement cheques on date of
• Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues