We're working with a well-established and growing independent insurance broker in Newcastle, known for providing exceptional service and trusted advice to commercial clients across the UK. As their business continues to expand, they're looking for a dedicated SME Account Handler to join their friendly and professional team.

This is a fantastic opportunity for an experienced handler or a developing insurance professional looking to take the next step in a supportive and forward-thinking environment.

The Role:

As an SME Account Handler, you'll be responsible for managing a varied portfolio of small to medium-sized commercial clients, delivering efficient, high-quality service and ensuring all insurance needs are met promptly and professionally.

Key Responsibilities:

• Managing renewals, mid-term adjustments, and day-to-day client queries
• Preparing and issuing policy documentation accurately and on time
• Liaising with insurers to negotiate competitive terms and cover options
• Supporting Account Executives on new business activity
• Maintaining compliance and accurate client records within internal systems
• Providing excellent customer service to build lasting client relationships

What You'll Need:

• Previous experience in a commercial insurance handling role (broker or insurer side)
• Good working knowledge of key SME products such as property, liability, and combined packages
• Excellent communication and organisational skills
• Ability to work independently while being a strong team player
• Experience using Acturis is advantageous
• Cert CII qualification or working towards (supported if not yet achieved)

What's on Offer:

• Support for ongoing training and CII qualifications
• A collaborative team culture within a modern Newcastle office
• Real opportunity for career development within a growing brokerage