Join us and be part of a team dedicated to providing outstanding service to our clients. We promote personal and professional growth. This is a full-time, permanent position with the option to work 2-3 days per week in our Croydon office for a balanced work experience.

We have an outstanding opportunity to lead a multifaceted and ambitious team in our Commercial Schemes Division. As a Team Leader, you will provide first-line supervision, support, and mentoring to your team members, helping them realise their potential and develop their skills. You will play an important role in maintaining a positive and inclusive team culture where everyone can thrive. Your outstanding mentorship will ensure the delivery of high-level professional advice to clients and the achievement of individual and team targets for income, conversion rates, and retention.

Responsibilities:

• Proven track record to lead and empower a team to ensure standards are met, ensuring team members hit and exceed targets for income, conversion rates, and retention.
• Produce high quality comprehensive management reports to include sales, conversion, source of business, and retention data.
• Ensure team members adhere to company policies, procedures, and obtain required authorisations.
• Offer consistent mentorship and training sessions to the team.
• Troubleshoot client issues, including complaint resolution, in collaboration with the compliance team.
• Outstanding accuracy and attention to detail, enabling you to process work quickly and efficiently.
• Ability to prioritise work and meet strict deadlines in a fast-paced environment.
• Detailed client service skills combined with strong negotiation and broking skills.
• Excellent literacy and numeracy skills, ensuring all documentation and communications are of the highest standard.
• An analytical yet approachable standout colleague, keen to build sustainable relationships with team and clients alike.
• Coordinate the completion of monthly compliance audits and provide constructive feedback to team members.
• Talent for identifying and responding appropriately to varying levels of client understanding.
• Capability to persuade and influence others.
• Calm and resilient under pressure; ability to positively react to change.

Experience & Professional Qualifications:

• Minimum of 2 years' experience providing specialist advice in the insurance market.
• Qualified to a minimum of Cert CII.
• Prior experience of leading a team within a similar environment.
• Track record of delivering results and meeting/exceeding targets whilst keeping client focus.
• Insurance brokerage background with commercial experience.
• Fully competent in the use of Microsoft Office products.

Knowledge:

• Understanding of general and legal principles of insurance and knowledge of relevant regulatory and legal frameworks.