We're working with a well-established and respected independent insurance broker based in Maidstone, who are looking to recruit an experienced Commercial Claims Handler to join their growing team.

This is an exciting opportunity to join a forward-thinking brokerage with a strong reputation for service excellence, offering flexibility, progression, and a collaborative working environment.

The Role:

As a Commercial Claims Handler, you'll be responsible for managing a wide range of commercial insurance claims from first notification through to settlement, ensuring clients receive a seamless and supportive experience throughout the process.

Key Responsibilities:

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  Handling a variety of commercial claims including property, liability, motor, and combined risks

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  Managing the full lifecycle of claims, from first notification to closure

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  Liaising with insurers, loss adjusters, and clients to ensure swift and fair resolution

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  Keeping clients informed throughout the claims process, providing expert guidance and support

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  Maintaining accurate records and ensuring compliance with FCA regulations

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  Working closely with Account Handlers and Executives to ensure client satisfaction

About You:

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  Experience handling commercial insurance claims within a broker or insurer environment

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  Strong technical knowledge across key commercial lines

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  Excellent communication and negotiation skills

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  Highly organised with strong attention to detail

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  Able to manage multiple claims simultaneously while maintaining service quality

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  Cert CII qualified or working towards (supported if not yet achieved)

• Experience using Acturis or similar broking software (advantageous)

What's on Offer:

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  Salary: £35,000 per annum

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  Hybrid working model (3 days office / 2 days home)

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  25 days holiday plus bank holidays

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  Pension scheme and life assurance

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  Support for professional qualifications and ongoing development

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  Friendly and professional team culture within modern Maidstone offices

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  Real opportunity to grow and progress within a respected independent brokerage

This is a fantastic opportunity for an experienced Claims Handler looking to join a supportive and growing broker where your expertise will be truly valued.

Apply today or contact us for a confidential discussion about the role.